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The rise of technology has brought about numerous changes in various fields, and customer support becoming a prime example of this shift.
In recent years, there has been a significant shift from traditional human ways of interacting with businesses.
One of the key game-changers in this domain are the emergence of digital customer support assistants.

Chatbots are designed to simulate human-like engagement with clients.
They can be implemented in various channels such as apps and websites, email.
This helps customers to have easier access to support services.

One of the primary advantages of chatbots is the possibility of endless support.
They can endlessly assist clients during irregular hours.
This avoids the reliance on human work during late night, late evening, or other odd hours.

Chatbots can also enhance the efficiency of workload for human customer support representatives.
By allocating tasks, line下載 (ctpedia.org) so customers get assistance more quickly.
This enables businesses to create additional job functions and train staff.

There are also some limitations to the chatbots. They easily handling customer complaints.